Product & Customer Support

Product & Customer Support

Product Support at www.htlmart.com

We’re Here to Help You Succeed

At HtlMart, we are committed to ensuring that our customers get the most out of the advanced technology products we offer. Our Product Support team is dedicated to providing you with the assistance you need, from pre-purchase inquiries to after-sales support. Whether you’re troubleshooting a product, need technical guidance, or want to learn more about product features, we’re here to help.

  1. Comprehensive Support for All Products

Our Product Support team provides assistance for a wide range of products, including:

  • AI and machine learning tools
  • Robotics and automation systems
  • IoT and IIoT devices
  • Drones and UAV equipment
  • Electric vehicle components
  • AR/VR devices and accessories
  • Advanced hardware and software solutions
  • All technology devices, tools, equipment’s and others

No matter the complexity of the product, our team is equipped with the knowledge and expertise to resolve your issues quickly and efficiently.

  1. How to Contact Product Support

If you need support, there are several ways to get in touch with our dedicated team:

  • Email Support: Reach out to us via email at support@htlmart.com. Please provide your order number and a detailed description of the issue so we can assist you more efficiently.
  • Phone Support: Call our Product Support team at +91-9442519677 for real-time assistance. Our team is available during business hours to help with any technical or product-related queries.
  • WhatsApp Chat: Use the WhatsApp chat feature on our website to connect with a support representative instantly for quick answers to your questions.
  • Support Tickets: Submit a support ticket through your HtlMart account, and our team will respond promptly with a solution.
  1. Product Manuals and Documentation

To help you make the most of your purchase, we provide comprehensive product manuals, setup guides, and technical documentation. Visit our Support Documents section to download:

  • Product user manuals
  • Quick start guides
  • Installation instructions
  • Firmware updates and software drivers
  • Troubleshooting tips

These resources are designed to help you get started with your products and troubleshoot common issues independently.

  1. Warranty Information

At HtlMart, we stand behind the quality of our products. Most of the products we offer come with manufacturer warranties that cover defects in materials and workmanship. To learn more about the warranty for your specific product, visit our Warranty Information page or contact our support team for assistance.

  • Warranty Claims: If you believe your product is defective and within the warranty period, please contact us with your purchase details and a description of the issue. Our team will guide you through the warranty claim process.
  1. Returns and Exchanges

If you are received a defective product, please refer to our Refund Policy for information on returns and exchanges. Our support team is happy to assist you with return requests, providing instructions and support throughout the process.

  • Return Request: Contact us via support@htlmart.com or submit a request through your HtlMart account to initiate a return or exchange. Be sure to include your order number and details about the issue.
  1. Frequently Asked Questions (FAQs)

To assist you more quickly, we offer a FAQ section that addresses common product-related questions, including:

  • Product compatibility
  • Software installation
  • Maintenance and troubleshooting
  • Shipping and delivery queries
  • Warranty and return policies

Check out our FAQ page for immediate answers to common questions.

  1. Technical Support for Custom Solutions

If you’ve purchased a custom or complex solution through HtlMart, we offer specialized technical support to assist with installation, configuration, and optimization. Our team of experts is available to provide hands-on guidance for large-scale implementations or intricate technology setups.

  1. Stay Updated with Product News

Subscribe to our newsletter or follow us on social media to stay updated on product updates, firmware releases, new arrivals, and exclusive offers. We regularly share tips, tutorials, and insights to help you get the most out of your HtlMart products.

  1. Contact Product Support

For any product-related inquiries or technical support needs, please contact us:

HtlMart Product Support Team
Email: info@htlmart.com
Phone:+91-9442519677
WhatsApp Chat: 10.00 AM – 05.00 PM
Address: Wework Olympia Cyberspace, No. 21/22, Alandur Road,
Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate,
Guindy, Chennai-600032, Tamil Nadu